Finance Vitals – Privacy Policy

1. Information We Collect

1.1 Information You Provide

When using the Service, you may provide:

• Name, email, login credentials
• Uploaded financial documents (P&L, balance sheets, bank statements, exports)
• Questionnaire responses
• Payment information (processed securely by Stripe; we never see card numbers)
• Support requests or messages

1.2 Automatically Collected Data

We may collect:

• Device information, browser type, IP address
• Usage data (pages visited, time spent, error logs)
• Cookies and analytics data (for improving service performance)

2. How We Use Your Information

We use your information to:

• Provide financial health scoring and AI-powered analysis
• Process payments for Deep Analysis or other services
• Improve the accuracy and functionality of the platform
• Communicate support updates or changes
• Maintain security and prevent fraud
• Comply with legal obligations

We do not sell your personal information.

3. Use of AI & Third-Party Processors

To generate financial insights, we may process documents or text you upload using third-party AI systems (e.g., OpenAI, Anthropic, or Emergent's infrastructure).

These processors may analyze data solely for the purpose of providing the Service.

We do not grant third-party AI providers the right to use or retain your uploaded data for training their models unless they already operate under strict privacy guarantees.

4. File Storage & Retention

• Uploaded financial documents may be temporarily stored for processing
• We delete documents once the Deep Analysis or scoring is complete, unless needed for:
  • Debugging
  • Quality assurance
  • Security investigations
• Deep Analysis results, scores, and summaries may be retained in your account history
• You may request deletion of stored personal data at any time (see Section 9)

5. Sharing Your Information

We may share your information with:

5.1 Service Providers

• Payment processors (Stripe)
• AI providers for document analysis
• Hosting providers
• Security and support tools

5.2 Professionals

If you connect with an accountant or bookkeeper through the platform, you choose whether to share your financial results or documents with them.

5.3 Legal Obligations

We may share information where required by law or to prevent fraud or harm.

We do not sell or rent your information.

6. Cookies & Tracking

We may use cookies or similar technologies to:

• Authenticate users
• Improve performance
• Measure analytics

You can disable cookies, but some features may not work.

7. Data Security

We use industry-standard technical and organizational measures to protect your data.

However, no system is perfectly secure, and you use the Service at your own risk.

8. Children's Privacy

The Service is not intended for individuals under the age of 18.

We do not knowingly collect data from minors.

9. Requesting Deletion or Access

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of stored documents or account data

Email: support@financevitals.com

We will respond within a reasonable timeframe.

10. International Users

Finance Vitals is operated from the United States.

If you access the Service from outside the U.S., your data may be transferred to the United States for processing.

11. Changes to This Privacy Policy

We may update this Policy as needed. Continued use after changes indicates acceptance.

12. Contact Information

Finance Vitals

support@financevitals.com